Privacy Policy

Privacy Policy

Effective Date: January 1, 2025

Garanti Bank ("we," "us," "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your personal data when you use our website, mobile apps, and other banking services ("Services").

1. Information We Collect

   We collect personal information that is necessary for providing you with our banking services. The information we collect includes:

   • Personal Information: Name, address, email address, phone number, date of birth, social security number, and other identifiers.
   • Account Information: Account numbers, transaction history, payment details, and account balances.
   • Device Information: Information about the device you use to access our services, including IP addresses, browser type, and operating system.
   • Usage Data: Information about how you interact with our website or mobile apps, such as pages visited, clicks, and session duration.

2. How We Use Your Information

   We use the information we collect for the following purposes:

   • Providing Services: To open and manage your accounts, process transactions, and provide customer support.
   • Improving Our Services: To improve the functionality, performance, and security of our services.
   • Marketing and Communication: To send you updates, offers, and information related to our products and services, based on your preferences (you can opt-out of marketing communications).
   • Legal Compliance: To comply with applicable laws, regulations, and legal requests.

3. Data Sharing and Disclosure

   We do not sell your personal information. However, we may share your data in the following circumstances:

   • Service Providers: With trusted third-party service providers who help us deliver our banking services, such as payment processors, customer support providers, and data hosting companies.
   • Legal and Regulatory Requirements: We may disclose your information if required by law, regulation, or a legal request (e.g., subpoenas, court orders).
   • Business Transfers: In the event of a merger, acquisition, or sale of Garanti Bank, your information may be transferred to the new owner.

4. Security of Your Information

   We employ industry-standard encryption and security protocols to protect your personal data. This includes using secure servers, firewalls, and multi-factor authentication for sensitive transactions. However, no system is completely secure, and we cannot guarantee the absolute security of your information.

5. Your Rights and Choices

   You have the following rights with respect to your personal information:

   • Access and Correction: You can request access to the personal data we hold about you and correct any inaccuracies.
   • Data Deletion: You can request the deletion of your personal data, subject to certain legal obligations.
   • Opting Out of Marketing: You can opt-out of receiving marketing communications by following the unsubscribe instructions in any email or contacting us directly.

6. Cookies and Tracking Technologies

   We use cookies and similar tracking technologies to enhance your experience on our website and apps. These technologies help us analyze website traffic, personalize content, and improve our services. You can control cookie settings through your browser, but disabling cookies may affect your experience with our services.

7. Data Retention

   We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law or regulatory requirements. Once the data is no longer needed, we will securely delete or anonymize it.

8. International Transfers

   If you access our services from outside the country where Garanti Bank operates, your personal data may be transferred to other countries. We take appropriate steps to ensure that your data is treated securely and in accordance with this Privacy Policy.

9. Changes to the Privacy Policy

   We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on our website, and we will notify you through appropriate channels.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:

Garanti Bank Customer Support
Email: info@gtibvaservice.com